RADEEMA in Marrakech: opening an account, connecting the meter, disputing a bill
Getting the water and electricity contract into your name, connected, closed or corrected, with the file prepared and someone at the branch with you.
Last updated 27 September 2026
In Marrakech, everyone still says RADEEMA, the name of the city's former water and electricity utility. Since 1 November 2024 the service has been run by SRM Marrakech-Safi (the regional multi-service company), which took over RADEEMA's activity - bills, contracts and branches carry one name or the other depending on their date. Paying a bill needs no help (branch, usual payment points, or online via the Fatourati portal); anything touching the contract does. Whether you are moving in, taking over a flat or leaving, there is a trip to the branch: opening an account, connecting the meter, changing the name on the contract, closing the account or disputing a bill.
What we handle
New account and connection
New home: opening the water and electricity contract in your name and getting the meter switched on.
Name change / transfer
The meter is still in the previous tenant's or the landlord's name, we transfer the contract to yours.
Closing the account
Leaving: final meter reading, contract closure, settling the balance and recovering the deposit where there is one.
Unusual bill
A bill that jumps, an estimated reading, a suspected leak: filing a complaint and following it through.
What to bring
- identity document and copies (passport and residence card for foreigners);
- proof that you occupy the property: lease, title deed or a letter from the owner;
- the previous bill or the former occupant's contract number, very useful to locate the meter;
- the meter number (photograph it before you go);
- funds for the connection fee and deposit where applicable.
Disputing a water or electricity bill
An unusually high bill usually comes from an estimated reading instead of a real one, a leak after the meter, consumption carried over from the previous occupant, or a faulty meter. The routine is always the same: take the real reading, compare it with the bill, file a written complaint and follow it up. We do that with you and keep a record of each visit.
Utility account, transfer or dispute
File preparation, accompaniment to the RADEEMA branch in Marrakech, follow-up until the meter is connected or your complaint is answered.
Quote on request, reply on WhatsApp
This usually comes right after signing the lease, see finding a home in Marrakech. A utility contract in your name also serves as proof of address for your residence permit.
FAQ
How do I open a water and electricity account in Marrakech?
Through the city's water and electricity distributor, SRM Marrakech-Safi, which took over from RADEEMA in November 2024. You need a complete file and a visit to the branch; the meter is connected afterwards. We prepare the file and come to the counter with you.
What is RADEEMA's new name?
Since 1 November 2024, water and electricity in Marrakech have been distributed by SRM Marrakech-Safi (regional multi-service company), which took over RADEEMA's activity. Many residents and documents still use the old name.
Which documents are needed for a RADEEMA account?
Usually an identity document with copies, proof that you occupy the property (lease, title deed or a letter from the owner), the previous bill or the former occupant's contract number, the meter number, and funds for the connection fee and any deposit.
How do I put the meter in my name after moving in?
It is a change of contract holder: you need proof of occupancy in your name, an identity document and the meter or previous bill references. We check what is missing before the trip.
What should I do about an abnormally high water bill?
Take the real meter reading, compare it with the bill, then file a written complaint with the utility and follow it up. Common causes are estimated readings, a leak after the meter, or consumption carried over from the previous occupant.
Do you help with closing an account?
Yes: final reading, contract closure, settling the balance and recovering the deposit where there is one, best done before handing back the keys.
Check for yourself SRM Marrakech-Safi (formerly RADEEMA), operating since 1 November 2024 under Law 83-21 on regional multi-service companies · online bill payment: fatourati.ma.